Privacy Policy

This website is owned and run by Lavalia Ltd. Where we refer to “our online services”, the term refers to invisibra.co.uk, as well as our pages on social media platforms such as Facebook, Instagram, Twitter, Pinterest and Google+ and any other websites we own or run. The term “our services” refers to our online services and any of our other products offered from time to time. If you use any of our services, we will refer to you using the terms “user”, “visitor”, “you”, “your”, “yours” in this policy.

We absolutely respect the privacy rights of our visitors and recognise the importance of protecting and securing the information collected about them. This privacy policy is about how we collect, store, and use the personal information that you provide to us.

The personal information we collect from you:

We collect personal information about you when you register or subscribe for one of our services, place an order, use our online services, interact with us in any other way, such as via social media, sign up to our newsletter, click on an advert that we put on our or someone else’s website, ask for information or assistance, give us a review or other feedback, comment on any blogs or articles featured in our services, attend an event that we host, attend exhibitions where we exhibit, enter competitions or special promotions, sign up for our special offers or other updates or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, sizings, responses to research panels and surveys, the type of browser you use (a browser is the program you use to look at websites, such as Internet Explorer, Firefox or Safari), the times when you access the site and for how long, your referring URL (the site you come from to reach our website), photographs and other content you share with us when you use our services, date of birth and any other information you may give us.

How is your information used:

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms. We do not store credit card details nor do we share customer details with any 3rd parties.

When you use our services:

If you use any of our services, register for or attend one of our events, set up, look at or change your account details or contact your personal shopper or a member of our Customer Care team, we will record your personal details. Your information will be used in the first place to provide the products, services or information you have asked for and to provide you with a personalized shopping experience. We keep the information you provide and may use it for several purposes, including: (i) accounting, billing, reporting and audit; (ii) credit checking or screening; (iii) authentication and identity checks; (iv) credit, debit or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative and legal purposes; (vii) data matching and statistical and market analysis, and marketing information; (viii) advertising and marketing for us; (ix) developing, testing and maintaining systems; (x) studies, research and development; (xi) customer surveys; (xii) customer care and to help us in any future dealings with you, for example by identifying your requirements and preferences; (xiii) where required by law or in connection with legal proceeding or disputes; and (iv) any other uses set out in the terms and conditions for use of our services.

We do not save your credit card details. We use third party payment gateways (Paypal and Globalpayments). The only details that we hold is your billing address.

We may also use your personal information to send you marketing updates if you have signed up to receive marketing emails from us.

Tracking how our online services are used:

We collect information from visitors to our online services and analyse it to build up a picture of how people use our websites. This enables us to improve the services we offer.

Customization of our online services and advert targeting:

We may use the information you give us about yourself and the information we collect via cookies when you use our online services to build up a picture of your interests. We may then use this information to try to make sure that when we send you marketing communications and when you visit our websites or use our online services, you don’t miss offers and information that might interest you.

Testimonials:

If you give us feedback, we may use it to improve our services and we may publish it online or offline to promote our business and our services. We will ask for your permission before we publish it.

Social networks:

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, Twitter, Pinterest and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.

We do not share your personal information with any third parties.

Marketing Opt-In and Opt-Out Provision

We offer you the chance to receive news and product updates via email. These include alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. You can opt-out of receiving these updates, if you wish. You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed, if you change your mind. Whenever you receive direct marketing from us, we will tell you how to unsubscribe.

Safeguarding your personal information

We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided to us. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use.